All shipping costs and risks are assumed by the buyer. To support the safest possible delivery, Rhizome & Reason offers a live arrival guarantee when you select overnight or upgraded shipping.
POSTPONING SHIPMENTS
To prioritize plant health, Rhizome & Reason reserves the right to postponed shipments due to extreme weather conditions, couri
All shipping costs and risks are assumed by the buyer. To support the safest possible delivery, Rhizome & Reason offers a live arrival guarantee when you select overnight or upgraded shipping.
POSTPONING SHIPMENTS
To prioritize plant health, Rhizome & Reason reserves the right to postponed shipments due to extreme weather conditions, courier disruptions or other circumstances beyond our control. When possible, you will be contacted to coordinate the safest shipping window.
Should your plant arrive in an unsalvageable condition a replacement similar in size and variegation will be shipped to you free of charge. If the product is no longer available, a store credit will be issued.
LIVE ARRIVAL GUARANTEE IS VOID
UNDER THE FOLLOWING CONDITIONS
- Overnight or upgraded shipping not selected at checkout.
-Packages ar
Should your plant arrive in an unsalvageable condition a replacement similar in size and variegation will be shipped to you free of charge. If the product is no longer available, a store credit will be issued.
LIVE ARRIVAL GUARANTEE IS VOID
UNDER THE FOLLOWING CONDITIONS
- Overnight or upgraded shipping not selected at checkout.
-Packages are delayed, lost, stolen or mishandled by the courier.
-Delivery attempted but no one is available to receive the package.
-Shipping address incorrect or incomplete.
-If the plant has been re-potted or altered in anyway.
A clear and continuous unboxing video must be taken from start to finish, including the condition of the plant upon arrival. In the event of an issue, your claim must be submitted within 6 hours with the video via email.
TRANSIT STRESS
Some transit stress is normal after shipping. Yellowing, drooping or minor cosmetic leaf damage may occur
A clear and continuous unboxing video must be taken from start to finish, including the condition of the plant upon arrival. In the event of an issue, your claim must be submitted within 6 hours with the video via email.
TRANSIT STRESS
Some transit stress is normal after shipping. Yellowing, drooping or minor cosmetic leaf damage may occur and does not indicate an unhealthy plant. For the first 2 weeks it is recommended that you acclimate your plant to your home environment.
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