Terms and Conditions
Last updated: November 25, 2025
1. Overview
These Terms and Conditions set out the rules for using the Rhizome and Reason Plant Studio LTD. website located at [https://rhizomeandreason.com] and for purchasing our products online (collectively, the “Services”).
By accessing or using our website, placing an order, or interacting with us in any way, you agree to be bound by these Terms and Conditions.
“Rhizome and Reason”, “we”, “us”, and “our” refer to Rhizome and Reason Plant Studio LTD
“You” and “your” refer to the person using the website or purchasing our products.
2. Eligibility
You must be at least 18 years old, or the age of majority in your province or territory, to use our website and place orders. By using the website, you confirm that you meet this requirement.
3. Online Store Terms
You agree not to use our products for any illegal or unauthorized purpose. You must not use the website to violate any laws in your jurisdiction.
We reserve the right to refuse service to anyone, for any reason, at any time, where permitted by law.
4. Product Information and Availability
We sell plants and related products. We try to describe and photograph products as accurately as possible. However, plants are living things, so size, colour, variegation, and appearance may vary from the photos shown. Slight differences do not qualify as defects.
All products are subject to availability. We may limit quantities, discontinue products, or cancel orders if a product is no longer available.
5. Pricing and Payment
All prices are listed in Canadian dollars (CAD), unless stated otherwise. Prices may change without notice.
You agree to provide current, complete, and accurate purchase and account information. You are responsible for all charges incurred under your account.
Payments are processed through third party payment providers (such as GoDaddy Payments, Stripe, or others) or via e-transfer. We do not store your full payment card details on our own servers. Your use of third party payment services may be subject to their own terms and privacy policies.
6. Orders, Shipping, and Risk of Loss
When you place an order, you are making an offer to buy the products. We accept your order when we send you an order confirmation email or direct message through social media.
We may decline or cancel any order, including after confirmation, if there is an error in pricing or product information, or if the product is unavailable at our discretion at any time.
If we cancel an order after payment, we will issue a refund or exchange.
We ship to addresses within Canada only unless an exception has been made otherwise. Shipping options, costs, and estimated delivery times are provided at checkout. You are responsible for providing the correct shipping address.
Risk of loss and ownership of products pass to you when the products are handed to the carrier. We are not responsible for delays or failed delivery caused by incorrect addresses or carrier issues.
7. Live Plant Condition and Shipping Issues
We take great care in packing and shipping our plants, however, droopy or yellowing leaves can be normal during transit. Transit and carrier delays are outside our control. Once a package leaves our care, the responsibility of the package is on the buyer.
10. Acceptable Use
You agree that you will not:
We may suspend or terminate your access if we believe you have breached these Terms.
11. Intellectual Property
All content on the website, including text, images, logos, graphics, and design, is owned by Rhizome and Reason Plant Studio LTD or used with permission. It is protected by copyright and other intellectual property laws.
You may view and use the website for personal, non commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from our content without our written permission.
12. Third Party Services and Links
Our website may link to third party websites or services that we do not control, such as payment processors, social media platforms, or analytics tools. We are not responsible for the content, policies, or practices of those third parties.
You use third party sites and services at your own risk and should review their terms and privacy policies.
13. Privacy and Cookies
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information, and by our Cookie Notice if applicable.
By using the website, you agree to the handling of your data as described in those documents.
14. Disclaimers
Our website and Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we do not make any warranties or representations, express or implied, regarding the website, the products, or their suitability for any particular purpose.
We do not guarantee that the website will be uninterrupted, secure, or error free. Any reliance on the website or products is at your own risk.
15. Limitation of Liability
To the fullest extent permitted by law, Rhizome and Reason Plant Studio LTD and its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenue, whether direct or indirect, arising from your use of the website or purchase of products.
Our total liability for any claim relating to the website or products will be limited to the amount you paid for the specific order that gave rise to the claim.
Some provinces or territories do not allow limitations on implied warranties or the exclusion of certain damages, so these limitations may not apply to you in full.
16. Indemnification
You agree to indemnify and hold harmless Rhizome and Reason Plant Studio LTD, and our directors, officers, employees, and agents, from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the website, your breach of these Terms, or your violation of any law or third party rights.
17. Governing Law and Disputes
These Terms and any dispute arising out of or in connection with them are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply in British Columbia, without regard to conflict of law principles.
You agree that any legal action or proceeding will take place in the courts located in British Columbia, Canada, and you consent to the jurisdiction of those courts.
18.. Changes to These Terms
We may update these Terms and Conditions from time to time. The “Last updated” date at the top of this page will show when changes were made.
If we make material changes, we may also notify you by posting a notice on the website or by email where appropriate. Your continued use of the website after changes are posted means you accept the updated Terms.
19. Contact Us
If you have any questions about these Terms and Conditions, you can contact us at:
Rhizome and Reason Plant Studio LTD
2302-6540 Burlington Avenue
Burnaby, British Columbia V5H4G3
Canada
Copyright © 2025 Rhizome and Reason - All Rights Reserved.